Our Services

Calibration Management Software and Diagnostic Imaging Systems Services

DBI Service and Support

Service and Support Built for
Diagnostic Environments

When imaging workflow disruptions impact productivity and patient care, response time matters.  Double Black Imaging is trusted nationwide by top enterprises for responsive support, rapid issue resolution, industry-leading warranty programs and a team that operates with a true sense of urgency.  

Why Hospitals Choose DBI Service and Support

Rapid Response Culture

Support requests are handled with urgency by experienced imaging support professionals.

USA-Based Technical Team

All support, calibration software development, integration and enterprise service are handled by our in house, USA-based team.

Industry-Leading Warranty Programs

DBI service and warranty programs are designed to reduce operational risks while protecting long-term imaging investments. 

Enterprise Imaging Expertise

From single reading stations to enterprise-wide deployments, DBI supports hospitals, imaging centers, teleradiology groups and breast imaging environments nationwide.

Services Built Around Imaging Performance

Integrated services that support every stage of your imaging environment — from evaluation and deployment to calibration management, compliance, training, and long-term support.

FAQs

What is DICOM calibration and why does it matter for radiology?

DICOM stands for Digital Imaging and Communications in Medicine. DICOM calibration refers specifically to the process of adjusting a display's luminance output to conform to the Grayscale Standard Display Function (GSDF) defined in DICOM Part 14. The GSDF maps pixel values to luminance levels that are perceptually linear to the human eye — meaning that equal numerical steps in the image data produce equal perceived contrast changes on screen. Without calibration to the GSDF, subtle density differences in tissue can be rendered inconsistently, potentially causing diagnostic information to be missed. For radiology, where a fraction of a millimeter or a barely perceptible density difference can distinguish benign from malignant, DICOM calibration is a clinical necessity, not an optional feature.

Most healthcare organizations perform ongoing quality assurance checks and periodic calibration verification as part of their QA program. Frequency can vary based on modality, facility policy, accreditation requirements, and manufacturer recommendations. Mammography environments operating under MQSA requirements must follow documented QC procedures. For recommendations specific to DBI Display systems, Contact Us Here!

Yes. DBI's CFS Calibration Software Suite is a centralized software platform to remotely monitor display status, calibration history, alerts, fleet and asset management and compliance reporting across multiple workstations and locations. This can also be managed for you by DBI - request more information here!

The ACR–AAPM Technical Standard specifies that the minimum luminance (Lmax) of a non-mammography primary diagnostic display must be at least 350 cd/m² (nits). For mammography displays, guidelines specify that the minimum luminance must be at least 420 cd/m2.  it should be noted that these should not be the maximum luminance levels a display is capable of.  Many diagnostic displays achieve 800–1,200 cd/m² to provide additional headroom against ambient light degradation. AAPM TG18 also specifies a minimum luminance ratio (Lmax/Lmin) of greater than 250:1 for primary displays. Higher maximum luminance is clinically beneficial in rooms where ambient light control is imperfect, as a higher Lmax/Lmin ratio preserves GSDF conformance even when reflected ambient light elevates the apparent black level. Consumer monitors typically achieve 250–300 cd/m² maximum luminance — below the clinical minimum — and lack mechanisms to maintain that level consistently over years of clinical use.

Yes, the vast majority of medical displays on the market and in use are now color. DICOM Part 14 provides calibration standards for grayscale displays. For color displays used for grayscale imaging, the display must be calibrated so that when a grayscale DICOM image is displayed, the luminance response of the combined RGB output follows the GSDF curve with the same conformance tolerance (±10%) required of a dedicated grayscale panel. Modern color medical displays support this through grayscale calibration modes that ensure all three color channels produce equal output at each gray level, maintaining GSDF conformance for monochrome DICOM images.

AAPM Task Group 18 (TG18) published the original comprehensive guidelines and test patterns for acceptance testing and quality control of medical displays, including test patterns (TG18-QC, TG18-LN, TG18-UN, TG18-CT) and acceptance criteria for primary and secondary displays. TG18 defines minimum luminance (170 cd/m²), luminance ratio (250:1), and GSDF conformance (±10%) for primary displays. AAPM Report 270 (TG270) is the updated standard that addresses LCD-specific issues not present in the original TG18 report (which was written when CRT displays were still common), including the finding that calibration software verifying only the standard 18 gray levels may miss non-conformance in gray levels 1–14. The ACR–AAPM Technical Standard for Diagnostic Interpretation Displays references both TG18 and TG270 and requires facilities to follow their QA procedures. ACR-accredited facilities and MQSA-regulated breast imaging centers are subject to these requirements.

Yes, professional medical GPUs are designed for multi-display configurations. The number of displays a single GPU can drive depends on the GPU model and the display resolutions involved. Professional GPUs with 4 or more DisplayPort outputs can drive four 3MP displays simultaneously, or two 8MP displays, or combinations thereof — with the constraint that total bandwidth across all connected displays must not exceed the GPU's maximum output bandwidth. For 12MP displays, the high per-display bandwidth requirement may limit a single professional GPU to driving two 12MP panels simultaneously. Always confirm the multi-display configuration is explicitly supported by the GPU manufacturer and has been validated by the display manufacturer — some multi-display configurations require specific GPU firmware versions or driver settings to maintain correct 10-bit pipeline operation across all outputs simultaneously.

All DBI demo or renewed/refurbished systems come fully tested and certified to meet or exceed DICOM 3.14, AAPM and TG18/270 standards,

Renewed or refurbished medical displays can be a cost-effective option if properly vetted, but carry specific risks that require due diligence. Key questions when evaluating a renewed unit: What is the unit's documented operating-hour history, and how does that compare to the rated panel lifespan? Is a factory luminance calibration certificate available for the unit's current condition — not its original factory state? Does the renewed unit still have manufacturer warranty coverage, or is it end-of-warranty? Is the display model still supported by the manufacturer for firmware updates and QA software compatibility? Has the integrated photometric sensor been tested and certified as functional? For MQSA-regulated mammography displays, confirm the renewed unit is still on the current approved display list for your acquisition system — some older display models have been removed from manufacturer-approved lists as acquisition systems have been updated.

Yes. Medical display leasing arrangements are available through Double Black Imaging. Leasing offers several advantages: predictable monthly operating expense rather than capital expenditure; built-in refresh cycles that ensure displays are replaced before they reach end of warranted service life; and inclusion of QA software, support, and replacement loaner units within the lease structure.

Yes. DBI is happy to offer evaluation or trial programs so radiologists, PACS teams, and administrators can test workflow compatibility and ergonomics before standardizing across departments.

Client Testimonials

Contact Us