What Customers are saying about
Double Black Imaging
Real Experiences from Radiology, Breast Imaging, Healthcare IT, PACS and Industrial imaging Teams
DBI displays are trusted daily across hospitals, imaging centers, industrial sites, and remote reading environments nationwide. Read how teams describe our diagnostic performance,
build quality, ergonomic design, CFS Calibration Software, and USA-based support.
What Imaging Teams Say
“You guys are the best vendor I’ve ever dealt with in any capacity in my entire business career. What you are doing is working and you are doing it right”
- Hospital serving for 100 years as a major regional medical hub, operating 21 regional primary and specialty care clinics.
“I’ve referred multiple other VA’s to you. I told my VISN leadership that you guys beat every other bid by a significant amount and got the contract through a rigorous national bidding process to get our job. And that you have fantastic customer service, and that our teleworking Radiologists are very happy!
- VA Medical center serving over 83,000 Veterans through its main campus and 10 community clinics.
“After nearly two decades of working with Double Black Imaging, it really does feel like we’ve built more than just a vendor relationship. I’ve always appreciated how easy it is to reach out, talk things through, and find solutions that work for both sides. I always enjoy working with you and your team, and I am looking forward to continuing that partnership.”
- Established in 1921, this is a comprehensive, integrated healthcare network in the NE.
“We thank you and your team for the outstanding service you’ve provided! It is a pleasure to work with a vendor who demonstrates such dedication to quality and reliability. Thank you!”
- National Government Contracting Officer
“Thank you all for your support in this effort. We really appreciate how quickly you can adapt to our environment. Cheers!”
- Premier academic Health System on the West Coast
“Great service with fast response. Went above and beyond to provide the best support possible”
- The largest private radiology practice in it’s metropolitan area, operating over 20 outpatient locations.
“Thanks again for your help! By the way, I was really impressed with the customer service you provided. A lot of companies just hit and run after they sell their product and you even followed up with me several times. I appreciate you!”
- Board-certified diagnostic radiologist based on the west coast and partner at a Radiology Medical Group
“I am very happy to share the wonderful experience I just had with Double Black Support! I just called the support line and was immediately connected to tech support. They logged in remotely to the Double Black workstation that I am seated at and he demonstrated how to adjust the luminance. The image appearance now looks great! The Double Black support was instantaneous. I am now a huge fan!”
- An international service provider and IT solutions integrator
“Cannot say enough about Double Black customer service, our 3rd party radiology group plans on sticking with your monitors after they transition to their own PACS system because of the service we have received.”
- Regional health system with over 20 clinics in the Northwest
“DBI has great prices on everything, and customer service is excellent. It’s easy to recommend you, you guys are great!”
- Health network in the Northeast with more than 1,400 physicians
“Excellent. Support call was picked up quickly. Support was very knowledgeable. Resolved our issue quickly too.”
- Rural Center of Excellence with 24-Hour Emergency Services
“Thank you so much for your support today, your support has been amazing throughout this whole process with us.”
- Accredited outpatient medical imaging group with over 60 radiologists
“DBI is always wonderful to work with.”
- Health System with over 75 locations in the Northeast
“As per our messaging during your remote session, all is good now. Thanks so much for your help and responsiveness. Your customer service is unrivaled.”
- Board-certified diagnostic Radiologist with over 30 years of experience
“I’m new to Double Black’s systems and their Tech Support and everything was easy to get the info needed for setting up our Tele-Radiology systems.”
- National healthcare system with 18 local locations and more across the U.S.
“The customer support from you all has been some of the best support we have had from a vendor. The ease of getting in touch with someone who can help me with my issues is incredible and there’s never been a question I’ve had yet that they didn’t know the answer to which is saying something because I bug them a lot.”
- Radiology specialty group with over 50 radiologists in the Central U.S.
“I had assistance for double checking my troubleshooting steps with the monitor and doing further troubleshooting, we had 0 complications confirming the issue and replacing the monitor in warranty. So far, every interaction I’ve had with Double Black Imaging has always been 10/10. I will always give DBI’s name out there when someone asks for reliable, competitive rate monitors with the best part being the support of the entire company behind every request.”
- Private radiology practice with over 100 physicians in the Southwest
“More than just a vendor, Double Black Imaging has been a reliable partner to us over the past seven years. DBI has helped us to implement and to maintain 30+ remote diagnostic workstations which allows us to perform 24/7/365 final reads without interruption. They understand the nature of the business; evenings and weekends don’t scare them! Their customer service is superior. Double Black does what it takes to resolve any issues or to help answer any questions that we do have.”
- 20+ Physician Directed Radiology Group Serving Greater New York
“I was very satisfied with the entire process. From the initial contact to receiving the replacement part was smooth and efficient. Keep up the great work.”
- Private healthcare network with 6,600 employees in 15 counties in the East
“I called in for support and I had about 15 minutes to get to a meeting and DBI Service was able to fix it in about 10 minutes. We always get Outstanding service from Double Black. Thank you for being there for us.”
- Nationwide Group with Over 130 Imaging Centers
“Service was Excellent! They did everything under their power to solve the situation. They were very attentive, patient and professional during the process of solving this situation.”
- Medical practice in the Northeastern Caribbean
“Always love working with Double Black Support. Always successful.”
- Imaging practice with 6 locations in the West
“I just want to thank you. That walkthrough on the monitor was awesome.”
- Regional medical system with more than 1,200 employees and 150 physicians
“DBI Service was extremely efficient, thorough, and kind throughout my entire service call and issue. What a gem!”
- 6 Hospital System in Pennsylvania serving over 2.5 Million people
“Just wanted to let you know that the staff at DBI have been an enormous help to us in resolving monitor issues, and we very much appreciate doing business with you. Thank you.”
- Multi-Facility, Top 100 Hospital System Serving Alabama
“Thanks for all of your help. DBI is truly the gold standard in service & support.”
- IT Admin with over 30 years in Medical Imaging
“Most companies forget who you are once the check is cashed. They provide excellent technical assistance and are always there for us.”
- Large VA Hospital serving ovr 50,000 Veterans
“DBI Service is and has ALWAYS been very helpful. They are always very timely in responses and very knowledgeable as to what needs to be done to resolve the problem. Not to mention help is always excellent!!!”
- Enterprise serving the Great Lakes Region with over 20 Inpatient and Outpatient Centers
“I just want to commend you and your team on your Customer Service. I’ve heard from multiple people, that have had interactions with your company, that they are very pleased with the assistance. Thanks for all you do!”
- Radiology group with over 20 sites and 4 Hospital Enterprises
“Excellent customer service, great to work with. Excellent pricing and the radiologists are extremely happy with the product.”
- Top Ranked Hospital System in Texas and One of the US News Best Hospitals in the Nation
“You guys are always so helpful, and I didn’t know you had 24-hour live answer! That just makes it that much better, you help in ways other vendors don’t bother looking at.”
- One of the Nation's Top 10 Premier Academic Medical Centers
“Excellent teamwork during the install. They went above and beyond to meet our timeline.”
- 75+ Hospital System Serving 47 States
“Thank you so much you and your company are amazing at the turn around a speed in which you guys take care of your customers.”
- 4 Facility Multi-specialty Hospital Group
“DBI has been good to me/ us over the years, so I have no issue speaking on your behalf as a satisfied client.”
- Regional health system in the Central U.S. with 24 locations
“Having been at >100 booths at the RSNA including the big guys, I would award you a gold medal for ‘elegant simplicity’. Glad to know about you!”
- Federal Research Institution
“So eternally grateful for your help. You all have made this physician very happy.”
- Chief Radiologist and Medical Director with over two-decades of experience
“You guys are great. If you ever need a reference or testimonial, just let me know.”
- Regional health system with 6 hospitals, 6 imaging centers, and 36 radiologists in the Northwest
“When our radiologists evaluated these displays alongside other, more expensive alternatives the results were clear: the Double Black Imaging Monitors delivered equal – in some cases superior – image quality. This reinforced our believe that a higher price point does not necessarily equate to a higher performance of value.”
- Premier, physician-led radiology practice, Serving for over 80 years
“Double Black is a company which was highly touted by more than one breast rad on a recent discussion forum of Society of Breast Imaging as a company with excellent quality monitors for remote diagnostic mammography, great software, and excellent service.”
- Regional imaging system with 9 outpatient imaging centers and more than 120 radiologists
“You have a great product which from my perspective sounds perfect, particularly your remote monitoring software.”
- Regional diagnostic imaging provider in the Northwest with over 100 radiologists
“Just wanted to let you know I referred your viewing monitor software to an X-Ray systems manufacturer. I told them how versatile your calibration software is and how valuable it has been for us.”
- Aerospace and defense contractor with over 5,000 employees
“QC/QA allowed us to determine whether we were in conformance and was a great tool to assist with asset management.”
- Imaging Center in California
“Stellar service, as usual. :)”
- VA Hospital whose VISN spans 10 states
“Project underway. Image quality is great!!!”
- Highly recogonized radiologist with over 45 years of medical experience
“We have worked with you previously and have high praise for your monitors.”
- Regional health network with over 1,800 physicians in the Northeast
“The CFS Calibration software is another stand out feature. It is straight forward, intuitive, and an effective tool for remotely managing display performance across our environment… Additionally the MQSA Functionality is both essential and extremely easy to use.”
- Leading Radiology Practice accredited by the American College of Radiology (ACR) and a Breast Imaging Center of Excellence
““I am a radiologist who also purchased a pair of Double Black 3MP monitors for my home office about seven months ago. I have had no problems and find them to be very reliablel. I am more than satisfied with their image quality. I have also found the calibration software an added bonus with these monitors. The technical support is always there if for some reason you may need them. Not that I have since the first instillation, but I on occasion have made a call or two just to see if someone would pick up the phone on the other end. They always do and have been very polite and courteous. This is unlike our PAC System where it is a toss up if you get someone to answer your call let alone assist you.””
- Diagnostic Radiologist in the Eastern United States with 35 years of experience.
“I have not had any issues with my monitor. The weekly QC has been pretty straightforward. March of 2025 is our 1-year anniversary. Having a home unit mammography monitor has been very useful in my position as the physician champion of breast imaging for our group.”
- Regional healthcare system with over 12,000 physicians in the West