Check Your
Display Warranty
Enter the serial number of your Double Black Imaging Display or Graphic controller to see its warranty status.
Results show the ship date and date coverage ends.
Warranty records are updated regularly.
Recent shipments, repairs or coverage changes may take some time to appear.
Please contact service@doubleblackimaging.com or call 303-404-2222 for up to date information.
Warranty FAQs
Where do I find my serial number?
The serial number is located on the back of the display. Serial numbers are also listed on packing lists and invoices.
When does warranty coverage begin?
Coverage begins on the ship date. The end date shown reflects the coverage term for your display.
How often is warranty information updated?
We update warranty records regularly. Recent shipments or changes may take some time to appear. If something looks out of date, contact us at service@doubleblackimaging.com or 303-404-2222 and we’ll confirm your coverage.
What if I can't find my serial number?
First check for typos. Letters like O and I are easy to mistake for 0 and 1. The display may also have shipped recently. If you have any questions, contact our service team and we’ll look it up at service@doubleblackimaging.com or 303-404-2222
My dates don't match the result, what should I do?
Contact us at service@doubleblackimaging.com or 303-404-2222 with your serial number and your invoice or PO number. We’ll review the record and correct it if needed.
How do I request warranty service?
Contact us at service@doubleblackimaging.com or 303-404-2222 or fill out our service form with your serial number and a short description of the issue. Our team will be happy to assist!
Can I extend my warranty?
Depending on the product, an extended warranty or service options may be available. Contact our service team at service@doubleblackimaging.com or 303-404-2222 for more information.
What happens after my warranty ends?
Display technology keeps advancing, and your needs may change over time. When your warranty ends, our team will work with you to find the best path forward.
Options may include extended service, CFS license extensions or an upgrade discount to newer display technology. Contact us to review your displays and discuss what fits your facility!
Is my information secure?
Yes. The warranty tool is only populated with serial numbers, ship dates and out of warranty dates. This information is not associated with customer names, facility details or purchase information.
Warranty information is provided for reference only. It reflects Double Black Imaging records as of the most recent update and may not include recent changes. Results do not create, extend or change any warranty. Coverage is governed solely by the Double Black Imaging warranty terms and any written agreement for your purchase. If these results differ from those terms or our confirmed records, the terms and records apply. We may correct errors at any time without notice.
Please contact our service team with any questions.